Data We Collect

We collect data you provide directly and data collected automatically when you interact with our services. The data collected is limited to what is necessary to deliver and improve our offerings, handle billing, maintain security, and comply with legal obligations.

Data You Provide

When you sign up or communicate with us, you may provide data necessary to create and manage your account, access services, or receive support.

• Account and contact details: name, business email, phone number, organization name, job title.
• Billing and payment information submitted to process purchases when you subscribe to paid plans (handled via third-party processors).
• Project information and business data that you share to train models, set up automations, or integrate systems.
• Communications and support records including emails, chat transcripts, and feedback you send to our teams.
• User-generated content such as configuration data, templates, and documents uploaded to the platform for automation.
• Marketing preferences and consent choices you provide for communications from AIHubLogic.

Data Collected Automatically

When you interact with AIHubLogic.pro or use our services, we automatically collect technical and usage information to operate and improve the platform and protect security.

• Device and browser information, IP address, and connection metadata to optimize delivery and detect abuse.
• Usage data such as feature interactions, logs, performance metrics, and API request records used to improve reliability.
• Analytics data collected via cookies and similar technologies to understand platform usage and enhance user experience.
• Error reports and diagnostic information to identify and fix software issues promptly.
• Geo-location data when derived from IP addresses for localized services and compliance with regional rules.
• Security event records, including authentication attempts and access history to maintain account safety.

Third-Party Data Sources

We may receive information about you from third parties in limited circumstances to deliver and support services or as part of integrations you enable.

• Identity and verification information from identity providers or single sign-on services you choose to connect.
• Payment and billing confirmations from payment processors to validate transactions and refunds.
• Integration data platform with partner platforms (e.g., CRM, ERP) strictly to fulfill integration tasks you authorize.

Legal Bases for Processing

We rely on appropriate legal bases to process personal data, depending on the nature of the processing activity and applicable law.

• Performance of a contract: processing necessary to provide and manage our services for customers and users.
• Consent: where you have explicitly agreed to certain processing such as marketing communications.
• Legitimate interests: for security, fraud prevention, service improvement, and direct communications about service changes.
• Legal obligation: when processing is required to comply with laws, regulatory requests, or court orders.

Cookies and Similar Technologies

AIHubLogic uses cookies and similar technologies to enable core site functionality, remember preferences, and collect analytics data to improve the platform.

Types include session cookies for short-term sessions, persistent cookies for saved preferences, and third-party cookies used by analytics or integration services.

Categories include essential cookies required for the service, performance and analytics cookies to measure use, and functional cookies to store user preferences.

You can manage cookie preferences through your browser settings or via the cookie controls on our site. Disabling certain cookies may affect functionality and analytics.

View our Cookie Policy

How We Share Data

We share personal data only as necessary to operate the service, with service providers under strict contracts, and when legally required. We minimize sharing and require partners to follow appropriate security and confidentiality standards.

• Service providers and subprocessors who support hosting, billing, analytics, and communication functions.
• Integration partners you authorize, such as CRM or accounting systems, to perform requested data transfers.
• Professional advisors, auditors, or legal counsel when needed to support business operations or compliance.
• Competent authorities in response to lawful requests, court orders, or regulatory obligations.
• Acquirers or other parties in connection with a merger, sale, or reorganization, subject to protections for user data.
• Aggregated or anonymized information that cannot reasonably be used to identify an individual.

International Data Transfers

Data processed by AIHubLogic may be transferred to and stored on servers located in jurisdictions outside your country, including cloud providers. Transfers occur only when necessary to provide the service and are performed in compliance with applicable data protection laws.

When transfers are made, we implement safeguards such as data encryption, contractual clauses, and vetted subprocessors to maintain an adequate level of protection for personal data.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy and to comply with legal or contractual obligations. Retention periods vary by data type and usage.

Account records and related billing information are retained for the duration of the customer relationship and for a reasonable period afterwards to handle disputes and comply with tax or accounting rules.

Messages, support tickets, and communication transcripts are retained as long as needed to resolve the issue and to maintain service quality, and may be archived for a limited period thereafter.

System logs and diagnostic data are retained for operational needs and security contribute, typically for a defined period (for example, months to a few years) depending on the log type.

When data is no longer required, we securely delete or anonymize it. If you request deletion of your account, we will remove personal data in accordance with applicable law and our retention obligations.

Security Measures

AIHubLogic implements administrative, technical, and physical measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. We continuously review and update security practices to address evolving threats.

• Encryption of data in transit and at rest to protect information confidentiality.
• Access controls, multi-factor authentication for administrative accounts, and role-based permissions.
• Regular security assessments, monitoring, incident response procedures, and secure development practices.

Your Rights

Depending on your jurisdiction, you may have rights related to your personal data. We provide mechanisms to exercise those rights and will respond in accordance with applicable law.

• Right of access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of personal data, subject to legal and contractual limitations.
• Right to restriction: request limitation of processing in certain circumstances.
• Right to data portability: request your data in a structured, machine-readable format where applicable.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: withdraw consent for processing previously given, without affecting processing before withdrawal.
• Right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

How to Exercise Your Rights

To exercise your rights or make a privacy-related request, contact us at: AIHubLogic, 10635 Creditview Road, Brampton ON L7A 0T4, Canada; phone +14162365031; email [email protected]. Include sufficient details and a copy of a government-issued ID if necessary for verification. We aim to respond promptly and in accordance with applicable legal timeframes.

[email protected]

We endeavor to respond to privacy rights requests within 30 days of receipt. If a request is complex or requires additional verification, we may extend our response time by up to 15 additional days and will notify you if an extension is necessary. If we cannot comply with a request in full, we will explain the reason and describe any available alternatives.

Marketing and Communications

We use contact details you provide to send service-related messages and, where you opt in, marketing communications about AIHubLogic offerings such as AI software development, automation tools, and consulting services. Marketing communications may include email, SMS, or calls. You can opt out at any time as described below.

To stop receiving marketing messages, use the unsubscribe link in any marketing email, reply STOP to SMS messages, or contact [email protected]. Processing of unsubscribe requests may take a few days; we will cease marketing communications once your request is processed.

Children's Privacy

AIHubLogic does not knowingly collect personal information from children under 16 for our services. If we learn that we have inadvertently collected personal data from a child under 16 without parental consent, we will take steps to delete that information. If you believe we may have information from a minor, contact our privacy team.

Links to Third-Party Sites

Our website and services may include links to third-party websites, tools, or resources not operated by AIHubLogic. Those third parties have their own privacy policies and practices. We are not responsible for their content or privacy practices; review the privacy policies of any third-party sites before providing personal data.